Help & Frequently Asked Questions

How do I redeem my TaBB Reward Points?

Point can be redeemed by clicking on the loyalty crown at the top right of the scheme or by clicking on the menu in the top left corner and selecting Loyalty Points.  You can then select how you want to redeem the points.

Point can be redeemed by clicking on the loyalty crown at the top right of the scheme or by clicking on the menu in the top left corner and selecting Loyalty Points.  You can then select how you want to redeem the points.

How long before the loyalty points expire?

Loyalty points are valid for 90 from the day they are credited.

How can I redeem my point on the 'classic' Take a Break Website?

Points can only be redeemed on the the new Desktop, Tablet and Mobile sites.  If you are still using the old site you will need to enter the new site by clicking on Play Now in the top right hand corner of the home page, this click on the loyalty crown at the top of the page.

When do the TaBB Reward Points appear in player's accounts?

TaBB Reward points are credited to player accounts in 'real time' so they will appear as soon as theye are earned.

What are the wagering limits on redeemed Bingo/Games Bonuses?

The bonuses only need to be played once before winnings can be withdrawn.

Q: What’s different from the old site?

  • We’ve refreshed our brand and given the home page/bingo lobby a bright new look
  • We have added links to our social media channels so you can join the fun
  • Your site has moved to HTML5 and you now can play your favourite TaBB games on your Mobile, Tablet and Desktop
  • We have a new TaBB Points rewards programme – which means we can offer lots of different promotions.
  • The bingo Lobby is now simpler and easy to navigate
  • We have 2 new Bingo Rooms – Bouncy Balls Bingo and Cash Cubes Bingo

Q:  Can I still access the old Take a Break Bingo site?

A: Yes, we will be keeping a link to the old site until people feel comfortable with our new one.

Classic site link

Q: Which browsers work best for the new website?

A: Our website supports Chrome, Firefox, Opera, Edgeand Safari

Q: What do I need to do to qualify for reward points?

A: Just carry on playing the games you love and get points every time you play.  For full details see our promotions page. 

Where do I enter my Bonus Code?

A: Click on the menu at the top left of the screen and select ‘Enter Bonus Code’.

Q: How do I check my bet history?

A: You can check your bet history on any desktop computer – just select bet history from the main menu.

Q: How do I view my bonus balance on mobile?

A: Only the cash balance is constantly displayed in the top right corner of the Mobile screen. If you tap on the cash balance your bonus balance will be displayed underneath in the blue area (it will alternate between Bingo Bonus and Other Bonus).  If you want to view both Bingo and Other bonus simultaneously just tap on Bingo bonuses in the menu.

Q: Can I view 2 Bingo Rooms on my screen at the same time?

A: Not currently, this is a big piece of work which is already in the pipeline – if everything goes to plan it will be available on the new site for the end of the year.  The old site is still available for those of you that like to have a couple on the go.

Q: Is my mobile/tablet compatible with your new website?

A: Our new HTML5 site supports the following devices:

Androids

HTC One M8

Huawei Nexus 6P

LG G5

Samsung Galaxy Note 3

Samsung Galaxy Note 4

Samsung Galaxy S4

Samsung Galaxy S5

Samsung Galaxy A3 2016

Samsung Galaxy S6

Samsung Galaxy S6 Edge

Samsung Galaxy S7

iOS

iPhone 5

iPhone 5S

iPhone 6

iPhone 6 Plus

iphone 6S

iPhone SE

iPhone 7

Q: I still didn't find the answer to my question?

A: Try our help system below

ADDITIONAL INFORMATION REQUESTS

From time to time all betting and gaming operators may ask you for further information to verify your age, identity, or the funds you use to bet with.

This information has been produced together with other betting operators to explain this process to our customers.

Why do operators ask for further information?

All operators are required to take steps to help ensure that gambling is fair and open, not linked to crime, and does not lead to harm.

Part of this includes collecting customer information for age, identity and funds verification.

This means that betting and gaming firms, just like banks, may at times need to ask you to confirm your identity or show that you have sufficient funds to support your gambling activity. Information may sometimes be required before we can accept bets or pay your winnings.

Do all retail and online operators ask for this type of information?

Yes. This is a clear requirement from our regulators, and both retail and online operators will ask for this type of information at certain times.

We understand that our customers may find these requests unusual and intrusive, however this is not our intention and we apologise for any inconvenience that they might cause.

How will my information be used?

The information provided to us will be treated in the strictest confidence in line with our privacy policy and will not be used for any other purpose than fulfilling our regulatory and legal obligations.

What do I need to provide if I’m asked to verify my identity?

We’ll let you know what you need to provide. This will normally be a copy of photographic ID such as a passport or driving license and/or confirmation of your home address (for example, a utility bill).

What do I need to provide if I’m asked to verify the funds I use to bet with?

If you’re asked for information about the funds you use to bet with, it’s important to make sure that you provide information that shows you have sufficient funds to support your gambling activity and confirms the source of those funds. This could be, for example, showing the funds are from your work or a payment made to you.

How do I send my documentation?

Please upload and send these documents to us using our Secure Upload Service . Please make sure that all documents are clear and are not cropped.